CLIENT FOCUS

At Emerald Fox we believe it is not just the technology that we provide that makes a difference for our clients, but how we approach the partnership and the services we deliver.

Client charter

To provide a document that summarises our relationship and our joint goals together.

To provide an Executive Point of Contact for every one of our clients.

To offer advice and opinions on products and services that we think may be of interest.

To help you make the best decisions on new projects or services.

To make it easy to buy products and services, big or small, complex or simple.

To deliver one-off projects and services for you to agreed timescales, budgets, scopes and outcomes.

To deliver on-going services to you within agreed SLAs, always looking for improvements.

To bill you for our services in a clear and consistent manner.

To offer you opportunities to build on our relationship in a social setting.

Testimonials

I just wanted to say AGAIN how delightful your staff is to work with… What a RELIEF! I am grateful – it seems like service with a smile should be the rule of the day, however it often is not. My experience with another company bordered on abuse and I think I actually might have post traumatic stress syndrome regarding it! I look forward to working with everyone at Emerald Fox. Thanks!

Claudia Winchester, Texas

We choose to work with Emerald Fox on the basis that they clearly understand our business to deliver a consistently great service to statpro globally.

John Jackson, California

Picture a blind man (me) being guided (by you) through a (IT) mine field. Everything you have done for me and my company is more than I ever could have imagined. I’m trying not to sound “unprofessional,” but it’s wonderful! Again, thank you!

Robert Karter, Cleveland