1. Can I cancel my reservation?

You can cancel your reservation for any reason before your shipment is collected. Customer is responsible for all costs incurred by the cancelation of reservation made within 72 hours of shipment collection.

2. Can I cancel my shipment?

Shipment can be cancelled up to five days before the departure date. Once the shipment has been loaded in the container, it might not be possible to get it out until it reaches its destination. If you might need your items, consider sending your shipment ahead of time for receiving it on time in Ivory Coast. In some cases, due unforecastable events, the vessel may be delayed for days.

3. Do you check/open shipments upon reception?

For customs purposes, you are required to prepare and submit a complete Packing list of your shipment content. Please, see the list of prohibited items in the Terms and Conditions. We reserve the right to refuse any shipment we deem to be unsafe.

4. How do I label my shipment?

Customers are responsible of labeling their package. For proper labeling, please fill and download the Shipping Label form. Make sure your labels are easy-to-read with accurate contact information in Abidjan.

5. How do I track my shipment?

You can easily track your shipment online. All information will be updated on the website. Pick up schedule in your area, cargo departure, cargo arrival, Customs and Clearances time, availability for pickup in Abidjan, and all other notifications. See our calendar or check the Tracking bar.

6. How long will it take to receive my shipment?

You can find all departure and arrival dates in our calendar. It usually takes in average 30 to 35 days upon departure for cargo to arrive in Abidjan. However, note that even we make every effort to expedite the delivery of your shipment to Abidjan, in some cases, due unforecastable events (weather, transshipment, vessel breakdowns, strikes, port conditions, etc.), the vessel may be delayed for days. We can’t guarantee exact arrival or delivery dates.

Also note that the process to ship a car is different and takes longer due to the custom procedures in the US, so plan ahead for car shipment.

7. How should I prepare my shipment?

Use appropriate packaging material for your shipment. Check instructions for safe packaging. Most packages should be 100lbs or less. Our staff should be able to carry the shipments safely. Please, to maximize your package and personal safety, do not overload your package for safety purposes.

8. Package/Shipment safety ?

When shipping items through containers via ocean, it is very important to securely package the items in order to prevent damage. The customer is liable for the packaging of the shipment. CIV CARGO is not responsible for any damages of any kind. To protect your shipment from natural vibration that occurs in transit, use proper cushioning, blocking, bracing, banding, stretch-wrapping, and heavy-duty boxes, cardboard boxes, barrels, standard wood or plastic pallets etc. Here are tips to guide you:

• Do not over-pack and never mix breakables with non breakables. If you don’t have a choice, put the heavy items to the bottom, and sufficient packing between items.
• When shipping very heavy or fragile items, we suggest using wood crates.
• Always pack items in boxes firmly, with appropriate spacing between box walls, and objects inside.
• Use shrink wrap to protect packages or original packaging when available.
• Don’t ship in used or worn cardboard boxes, use proper inner packaging (i.e., Styrofoam inserts, Styrofoam “peanuts”, bubble wrap).
• Don’t use improper inner packaging (i.e., cloth, blankets).
• Use permanent markers to label package(s)
• Remove old labels and obliterate old marking on package(s)

9. What are the items that are prohibited?

Here below, a list a prohibited items. See our Terms & Conditions about specific details on prohibited item. Please, contact us if you need more help:

• Weapons and weapons accessories.
• Alcoholic beverages
• Animal products
• All commodities greater than 20,000 USD without approval.
• Antiques.
• Anything that is flammable, with a flash point of 140 degrees Fahrenheit, or greater.
• Auto parts with fluids in them.
• Fine art.
• Fine jewelry.
• Furs
• Pornographic materials.
• Precious metals, except for fine jewelry.
• Watches valued over $1000.

10. What happen when my shipment arrives in Abidjan?

Upon arrival in Port of Abidjan, our Abidjan Team will notify the receiver to pick up the shipment at the CIV CARGO warehouse in Abidjan or deliver shipment to receiver based on the chosen delivery option. For delivery out of the city of Abidjan and suburban area, please contact us.

11. Where do you ship to?

We accept credit cards payments, wire or other transfers, cash upon pick up. Feel free to contact us for any questions at info@civcargo.com.

12. When should I reserve my shipment?

We recommend our customers to reserve preferably as soon as the cargo is opened. Schedule a pickup or a drop off time and a spot will be kept for you until we receive your shipment(s).

13. What payment options do you accept?

Currently, we ship only to Abidjan, Ivory Coast. We are working now on adding more locations in West Africa.