Your Shipment

When shipping items through containers via ocean, it is important to securely package the items in order to prevent damage. The customer is liable for the packaging of the shipment. CIV CARGO is not responsible for any damages of any kind. To protect your shipment from natural vibration that occurs in transit, use proper cushioning, blocking, bracing, banding, stretch-wrapping, and heavy-duty boxes, cardboard boxes, barrels, standard wood or plastic pallets etc.

Here are tips to guide you:

Do not over-pack. Our agents should be able to safely pick up your shipment. We deem the right to refuse any shipment that is overloaded.
Prepare your packing list. You can print a packing list form HERE
Do not place tiles in a box or a barrel. Tiles are too heavy and should be packed in pallets and delivered directly to our warehouse
When using a box, please ensure it is sturdy and can hold the weight.
Never mix breakables with non breakables. If you don’t have a choice, put the heavy items to the bottom, and sufficient packing between items.
When shipping fragile items, we suggest using wood crates.
Always pack items in boxes firmly, with appropriate spacing between box walls, and objects inside.
Use shrink wrap to protect packages and use original packaging when available.
Don’t ship in used or worn cardboard boxes, use proper inner packaging (i.e., Styrofoam inserts, Styrofoam “peanuts”, bubble wrap).
Don’t use improper inner packaging (i.e., cloth, blankets).
Use permanent markers to label package(s) or print CIV CARGO shipping label HERE
Remove old labels and obliterate old marking on package(s).
Please read our Terms & conditions

How to measure a box?

CIV CARGO measures boxes as Length x Width x Height abbreviated in (LxWxH). Length is always the longest side that has a flap. Width side has a flap too but it’s always shorter than the length. Height is the only side with no flaps. There are 3 majors box type, see below how to find LXWXH for each of them:

Square box

They are easy to measure. The flaps should be facing up and the opposite side of the box flaps should be on the floor (illustration below).

As you see, the box flaps are facing up and the opposite box flaps are on the floor. Easy and self-explanatory for the square boxes on finding (LxWxH)

Flat box

Once again easy to measure and find the right box size if the box flaps are facing up

Not to bad on figuring out which way is the length, width, and depth (LxWxH)

Tall Box

The next illustration is the most mistaken type of box that often results in providing the wrong box size.

People mistakenly think the depth is the length. This illustration was based on a 4x4x15 box, which is totally different from a 15x4x4 box. It is one of the most common mistakes people make when figuring a box size.